FAQ

❓ How long does shipping take?

Shipping usually takes 7–12 business days depending on your location. We’ll send you tracking info as soon as your order ships.

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❓ Where do you ship from?

We work with trusted global suppliers and fulfillment partners to deliver your order efficiently. Depending on the product, it may ship from the U.S., Europe, or Asia.

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❓ Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50.

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❓ What if I need to cancel or change my order?

If your order hasn’t been processed yet, we can cancel or modify it. Please email us at ben24shopify@gmail.com as soon as possible. Once it's shipped, we can’t make changes.

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❓ What is your return policy?

We offer a 30-day money-back guarantee on all items. If your product arrives damaged or isn’t what you expected, contact us within 30 days for a hassle-free return or exchange.

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❓ Do you accept returns for used products?

Due to hygiene reasons, we can only accept returns on unused items in original packaging. If there's a defect, we’ll make it right regardless.

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❓ How can I track my order?

You’ll receive an email with your tracking number once your order ships. You can also use our Order Tracking page for real-time updates.

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❓ Are your products safe for pets?

Absolutely. All our products are made from non-toxic, pet-safe materials and are tested for durability, safety, and comfort.